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Receiver Best Practices

The best practices in this document reflect a general agreement and cooperative effort among shippers, receivers, carriers and transportation brokers to codify accepted protocols for transporting fresh produce. 

Produce Receiver Best Practices Highlights

At the Receiver’s Dock


Seal serial # to be verified prior to opening doors

Driver should have a seal serial number on bills of lading

Temperature recorders to be retrieved and read by receivers before unloading

Driver should have location and serial number of recorder(s) listed on bills of lading

Party that receives load to print and sign name on BOL


Note time of arrival/tender of delivery in the event of a delay in unloading


In the Event of Product Problems Caused by Carrier:


Receiver must immediately notify shipper and carrier or transportation broker

Driver should notify transportation broker

Receiver must request federal inspection as soon as possible (usually within 8 hours), or otherwise obtain written agreement from carrier to independent third party inspection

All communication between receiver, shipper, carrier and transportation broker regarding federal or independent inspection should be documented

Receiver must email results of inspection to all interested parties within 3 hours of inspection


Any and all arrangements to receive damaged loads under protest or protection must be documented in writing between all parties


Re-delivery charges must be agreed to by all parties

In the case of loads involving a transportation broker, this agreement need not include driver

All interested parties should agree of proof of disposal by way of certificate or other documentation


Receiver should make all reasonable efforts to resolve claim issues without delay


The Receiver Synopsis was originally developed by the North American Produce Transportation Working Group and updated by the United Fresh Produce Association Supply Chain Logistics Council.

This guidance represents the collective thinking of associations and the Council. It does not create or confer any rights for or on any person or company and does not operate to bind members of any association which has endorsed the document, nor those with whom they do business.

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