Carrier Best Practices

At the Shipper’s Dock

At the Receiver’s Dock

Loading by appointment whenever practical

Seal(s) serial #s to be verified by receiver prior to opening doors

Shipper to communicate receiver’s delivery requirements

Temperature recorders to be retrieved and read by receivers before unloading

Driver responsible to understand and acknowledge delivery requirements

Party that receives load to print and sign name on BOL

Driver responsible for clean, pre-cooled trailer in good repair

Note time of arrival and tender of delivery in the event of a delay in unloading

In the Event of Product Problems Caused by Carrier:

Driver should count and take pulp temperatures of load; if constrained from doing so, shipper should mark bills as “shipper’s load and count”, driver should notify dispatcher or transportation broker

Receiver must immediately notify shipper and carrier or transportation broker

If driver cannot count and pulp, receiver or contracting third party needs to be contacted for instructions by either dispatcher or transportation broker

Shipper, receiver, or carrier must request federal inspection at receiver’s facility as soon as possible (usually within 8 hours), or otherwise obtain written agreement from carrier to independent third party inspection

Shipper to document location and serial # of temperature recording units on BOL

Receiver must email results of inspection to all interested parties within 3 hours of inspection

Shipper to document who loaded and checked product

Any and all arrangements must be documented in writing between all parties

Re-delivery charges must be agreed to by all parties

All parties interested should agree on proof of disposal by way of certificate or other documentation

Receiver should make all reasonable efforts to resolve and properly document claim issues without delay